30-Day Money-Back Guarantee
At Frog Vapor we want you to truly enjoy your vaping experience and keep you as a return customer so we offer a 30-Day Money Back Guarantee. In the unfortunate event where you are not satisfied with your purchase or you just change your mind, you may return or exchange our products if the items are unopened and unused. We ask you to please keep the original manufacturer’s packaging since we will need that to process the refund as smoothly as possible.
Again, if you are not satisfied with your purchase, you may return them for a full refund of the purchase price (not including shipping and handling and excluding opened e-liquids).
If you have any questions regarding our policy or wish to return or exchange one of our products, please call our customer service department at 1-888-214-FROG and our customer service team will be able to help you, guide you, and provide you with a RMA number.
We strive to serve you and provide you with only the highest quality customer service and products in the industry. You are very valuable to us as a customer and keeping you happy and satisfied is our biggest goal.
REMINDER: Refunds MUST include a valid RMA number, must be received within a 30-day period from the original order date, and they must include all of the items from the original purchase in their original packaging. However, we reserve the right to deny any refund, as well as hold the right to issue a partial refund in the event that any request fails to meet aforementioned requirements.
For obvious, possible health and sanitary related reasons, we cannot offer this guarantee on opened e-liquids.
Our shipping department is very accurate, super speedy, and just plain awesome, so expect it to be done correctly. We hate wasting time, and we’d hate to waste yours so rest assured that we will ship your order on the same day if the order is placed by 12:00 P.M. EST, with the exception of weekends and holidays. If your order is placed after the aforementioned time, it will be shipped on the next business day.
Our shipping is done right, and we offer FREE SHIPPING on orders of $50 or more, as long as you live within the continental U.S.
"Just use code FROGSHIP50 at checkout"
Please enter coupon code in our system (Need to reach $50 before taxes and shipping).
Our shipping flat rate is $5.95 (5-7 Business Days)
Priority Shipping (3-5 Business Days) is $12.95
2 Day Express is $29.95
Overnight Express is $44.95
Because we know sometimes our customers opt for extra speedy shipping, we also offer expedited and overnight shipping. Unless you choose to have expedited or overnight shipping, the average for delivery is usually within 5-7 days. For shipments to AK and HI, shipping can take up to 2 weeks.
Once your order is completed, you will receive a confirmation email from us.
Also, expect another email once your order ships.
We just love keeping you in the loop!